Contact tokens not showing in email templates

SOLVE
ForeignCon
Member

Hello,

 

I have an urgent issue. Trying to make an email template, however non of the contact tokens actually work. It doesn't show any errors, so I don't really understand why it's happening 😞 If you have any ideas - please guide me.Tokens 1.pngTokens 2.png 

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1 Accepted solution

Accepted Solutions
Bryantworks
Solution
Key Advisor

Hey @ForeignCon,

 

This is a bit of a weird one as I see the first name existing on that contact record and not showing in the template.  I would suggest editing the template to remove the token and then add it back in to see if that solves it?

 

I can't tell if a deal exists on the record, but I would verify that those tokens exist as well.

 

Hope this helps!

Chris Bryant | Your Dedicated HubSpot Expert

View solution in original post

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2 Replies 2
Bryantworks
Solution
Key Advisor

Hey @ForeignCon,

 

This is a bit of a weird one as I see the first name existing on that contact record and not showing in the template.  I would suggest editing the template to remove the token and then add it back in to see if that solves it?

 

I can't tell if a deal exists on the record, but I would verify that those tokens exist as well.

 

Hope this helps!

Chris Bryant | Your Dedicated HubSpot Expert

View solution in original post

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ForeignCon
Member

Thank you so much! It actually worked! I did almost what you suggested and just removed the template and created a new one. And everything worked this time.

 

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