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Hi @KStrydom,
You can see the issue right there: Zapier is passing on first and last name in the first name field. You'd have to investigate how your Zapier integration is set up to fix this.
Best regards!
| Karsten Köhler |
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Hi @KStrydom,
Could you double check where exactly the surname is duplicated? The First name field or the Last name field? You can see this information on a contact record.
Find a contact record, scroll down and find View all properties in the left sidebar. Now search for "name" and hover over first and last name. By clicking Details you can see which user or tool made the change to one of the two fields:
Can you check and report back, ideally with a screenshot?
Best regards
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
Hi Karsten. Thanks for helping me with this!
I went into a contact:
It has it in both fields for some reason:
Thanks!
Hi @KStrydom,
You can see the issue right there: Zapier is passing on first and last name in the first name field. You'd have to investigate how your Zapier integration is set up to fix this.
Best regards!
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
