CRM

DBA
Member

Contact owner email is incorrect

SOLVE

I signed up for free CRM with a personal email address 'A'. I then amended the account email to a business address 'B'.

 

The contact owner email address for myself persists as A and will not update to B. I can see no way of updating this contact owner email to B via any settings.

 

 

0 Upvotes
2 Accepted solutions
Adeline_
Solution
Contributor | Platinum Partner
Contributor | Platinum Partner

Contact owner email is incorrect

SOLVE

Hello there,

 

It seems like you had contact assigned to your user's email address A and when you changed A to B, the contact owner was still email address A.

 

Which step did you follow to update your email address? 

Here is the article that will walk you through the process: https://knowledge.hubspot.com/account/how-do-i-change-the-email-address-of-a-user

 

I've tried it myself and I had to click on the confirmation email a first time, logging with my original credentials then go click on the confirmation email again to actually see the change. It automatically udpated the contact owner's email address too.

 

Let us know how it goes!

 

Cheers,

Adeline

 

 

Adeline Hochet
HubSpot Consultant | Onboarding Specialist | Digital Marketer

Adeline Hochet | Senior HubSpot Consultant at upstream

View solution in original post

karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Contact owner email is incorrect

SOLVE

Hi @DBA,

 

Did you follow these steps to change your HubSpot user's email address? If yes, did you confirm your new email address in the process? (That email might have landed in the spam folder and is necessary to complete the change.)

 

If you followed these steps and are still seeing your old email address, I'd recommend logging out, cleaning cache/cookies and logging back in again.

 

Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

2 Replies 2
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Contact owner email is incorrect

SOLVE

Hi @DBA,

 

Did you follow these steps to change your HubSpot user's email address? If yes, did you confirm your new email address in the process? (That email might have landed in the spam folder and is necessary to complete the change.)

 

If you followed these steps and are still seeing your old email address, I'd recommend logging out, cleaning cache/cookies and logging back in again.

 

Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

Adeline_
Solution
Contributor | Platinum Partner
Contributor | Platinum Partner

Contact owner email is incorrect

SOLVE

Hello there,

 

It seems like you had contact assigned to your user's email address A and when you changed A to B, the contact owner was still email address A.

 

Which step did you follow to update your email address? 

Here is the article that will walk you through the process: https://knowledge.hubspot.com/account/how-do-i-change-the-email-address-of-a-user

 

I've tried it myself and I had to click on the confirmation email a first time, logging with my original credentials then go click on the confirmation email again to actually see the change. It automatically udpated the contact owner's email address too.

 

Let us know how it goes!

 

Cheers,

Adeline

 

 

Adeline Hochet
HubSpot Consultant | Onboarding Specialist | Digital Marketer

Adeline Hochet | Senior HubSpot Consultant at upstream