CRM

JMitchell18
メンバー

Contact name change error

解決

We're having an issue where sometimes the contact last name will change to the contact owner's last name automatically. Anyone else have this problem?

3件の承認済みベストアンサー
digitalkrewe
解決策
トップ投稿者 | Solutions Partner
トップ投稿者 | Solutions Partner

Contact name change error

解決

@JMitchell18, no. Did you check the details of the property for each contact where this occurred? You can see the history of that field to see how and when it was updated. That would be the first place I would start. 

 

Cheers,

 

Ray

 

*Hubspot updates its software often. Please check current features in the Hubspot knowledge base.

**Please mark this as solved if it answers your question.

元の投稿で解決策を見る

webdew
解決策
ガイド役 | Diamond Partner
ガイド役 | Diamond Partner

Contact name change error

解決

Hi @JMitchell18,

HubSpot doesn't change the contact's name or update the property until and unless someone changes it manually or it updates automatically like via forms.  Click on the contact's name, check the activity dashboard and go through the activities one by one and see what caused updation of name property.
Activity Dashboard: 

webdew_0-1643778620776.png

 

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.
Thanks and Regards. 

元の投稿で解決策を見る

karstenkoehler
解決策
殿堂入り | Solutions Partner
殿堂入り | Solutions Partner

Contact name change error

解決

Hi @JMitchell18,

 

When you navigate to that contact record, check the left sidebar, specifically the "About this contact" section, hover your mouse over first name and click the Details button:

 

karstenkoehler_0-1643779091006.png

 

HubSpot will then take you to a log of all values that have ever been in this field and how they were entered:

 

karstenkoehler_2-1643779138674.png

 

If you're unsure how to read this, feel free to share a screenshot here. The reason should be listed in the "Source" column.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

元の投稿で解決策を見る

3件の返信
karstenkoehler
解決策
殿堂入り | Solutions Partner
殿堂入り | Solutions Partner

Contact name change error

解決

Hi @JMitchell18,

 

When you navigate to that contact record, check the left sidebar, specifically the "About this contact" section, hover your mouse over first name and click the Details button:

 

karstenkoehler_0-1643779091006.png

 

HubSpot will then take you to a log of all values that have ever been in this field and how they were entered:

 

karstenkoehler_2-1643779138674.png

 

If you're unsure how to read this, feel free to share a screenshot here. The reason should be listed in the "Source" column.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

webdew
解決策
ガイド役 | Diamond Partner
ガイド役 | Diamond Partner

Contact name change error

解決

Hi @JMitchell18,

HubSpot doesn't change the contact's name or update the property until and unless someone changes it manually or it updates automatically like via forms.  Click on the contact's name, check the activity dashboard and go through the activities one by one and see what caused updation of name property.
Activity Dashboard: 

webdew_0-1643778620776.png

 

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.
Thanks and Regards. 

digitalkrewe
解決策
トップ投稿者 | Solutions Partner
トップ投稿者 | Solutions Partner

Contact name change error

解決

@JMitchell18, no. Did you check the details of the property for each contact where this occurred? You can see the history of that field to see how and when it was updated. That would be the first place I would start. 

 

Cheers,

 

Ray

 

*Hubspot updates its software often. Please check current features in the Hubspot knowledge base.

**Please mark this as solved if it answers your question.