I have noticed that when sending emails using multiple lists that say have 320 contacts in total, it only shows sending to 191 contacts. What causes this?
Aug 5, 20214:48 PM - last edited on Aug 6, 20214:51 AM by TiphaineCuisset
Member
Contact list numbers
Thanks for your reply. Please see screenshot. As you can see it has 197 total recipients. It is not including the LP INVESTOR LIST of 161 names in the send to box.
Thanks for any insights [image: Screenshot 2021-08-05 154625.png] Sincerely,
There are multiple potential reasons here. Could you confirm the following?
Are you using the marketing contacts functionality? If yes, are all recipients marked as marketing contacts? (HubSpot will not send emails to non-marketing contacts.)
Are you suppressing unengaged contacts in the Recipients tab of the email? If yes, you could uncheck the box. Otherwise HubSpot will exclude these contacts.