Contact import failingSOLVE
Jan 27, 2017 1:21 PM
I keep getting the error message "Something Went Wrong" when attemping to import my contact cvs file. No futher explanation for the error is given.
There are no blank spaces in the file, every contact has an email address, and there are no funny characters. What could be going wrong?
Solved! Go to Solution.
Jan 30, 2017 11:01 AM
I wanted to let you know that I was able to import a new copy of the CSV that you provided into your protal. It looks like the original file was encoded in a way that Hubspot was having difficult reading. The file that you sent me was in UTF-16 format, but CSVs imported into Hubspot must be in UTF-8.
In addition to the steps in the link above, a quick solution is to copy all of the data into Google Sheets, and export the CSV from there. There are typically less encoding issues from Google Sheets.
I hope this helps!