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I wanted to let you know that I was able to import a new copy of the CSV that you provided into your protal. It looks like the original file was encoded in a way that Hubspot was having difficult reading. The file that you sent me was in UTF-16 format, but CSVs imported into Hubspot must be in UTF-8.
In addition to the steps in the link above, a quick solution is to copy all of the data into Google Sheets, and export the CSV from there. There are typically less encoding issues from Google Sheets.
I just imported 510 contacts only got 1 error but I can only see 236 contacts did I do something wrong or am I missing something please help ! - Marley
Welcome to the Hubspot Community and thank you for your question!
Can you please try clearing your browser's cookies and cache and try again? Also, please try using a different web browser. If neither of these suggestions work, can you please private message me a link to the file hosted online somewhere (Google Drive or Dropbox)?
I received your private message. Can you please explain at what point you see the error message in the import process? Below are the steps that one takes during the import process - let me know where you are experiencing the error.
1. Go to contacts > actions > import contacts.
2. Strat a new import > Contacts > Select a file > Upload.
3. Import Name and Select a lifecycle stage (let me know which lifecycle stage you are selecting) > "Next, map your properties"
4. Map your properties > "Next, confirm additional options"
5. True > True > True > Enter your initials and "Finish Import"
I make it through all of these steps successfully. Only at the very end after clickling "finish import" does the "Something Went Wrong" message appear.
I'd like to attempt to import the CSV into your portal to see if I can reproduce the issue. Which lifecycle stage would you like to import these contacts as?
I wanted to let you know that I was able to import a new copy of the CSV that you provided into your protal. It looks like the original file was encoded in a way that Hubspot was having difficult reading. The file that you sent me was in UTF-16 format, but CSVs imported into Hubspot must be in UTF-8.
In addition to the steps in the link above, a quick solution is to copy all of the data into Google Sheets, and export the CSV from there. There are typically less encoding issues from Google Sheets.