CRM

Ceekay100
Member

Contact form email address

We have a contact form that we use but can't find where to change the email address the forms goes to.

 

We are changing our address from info@url to something else but somehow it still goes to info but info address is not even listed below, is this hard coded somewhere?

 

Thanks,

Chandon

 

hubpsot_email.jpg

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5 Replies 5
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Contact form email address

Hi @Ceekay100,

 

Has someone maybe set up a notification workflow? You could check by:

1) submitting the form with a test email address

2) checking the contact record of that test email address

3) checking whether the contact enrolled in a workflow (and whether that workflow is sending the notification)

 

Could you also maybe share a screenshot of the notification, pixelating any confidential information?

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren


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Ceekay100
Member

Contact form email address

Thanks @karstenkoehler 

I did what you said and there isn't a notification workflow  '______. isn't a member of  any workflows yet'

I created a test email and checked in the Contacts section of our hubspot...see below

 

hubspot_email2.jpg

 

Best regards,

Ceekay

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Contact form email address

Hi @Ceekay100,

 

Could you also maybe share a screenshot of the notification, pixelating any confidential information?

 

Thank you!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

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Ceekay100
Member

Contact form email address

Hi @karstenkoehler   Here is the screenshot, there's nothing to see

workflow.jpg

Thanks,

Chandon

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Contact form email address

Hi @Ceekay100,

 

I'm referring to the actual notification email that you are receiving, could you please share a screenshot of one?

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.