Contact Title unchanged

[emily-brandt]

Hi there! I am trying to update a contact's information with her new email address, title, and company. However, when I update her title at the new company, the "at ___" of the previous company still follows the title.

Am looking for where this piece is coming from and how to remove it.

[Krystina · Accepted solution]

Hi @emily-brandt 

Is she still associated with the other company? If she is, remove that association with that company. This won't remove historical data in the company record. 

I would also suggest keeping her old address - setting it as an opt out to remove chance of sending emails in error to that address, yet retaining the information for historical knowledge. Then I would add her new address and set to primary.

Let me know if that helps!

[emily-brandt]

Got it! That worked!! Thank you so much 🙂 

[Krystina]

Awesome @emily-brandt - my pleasure!