Contact Owner Overwritten on Form Submission for Existing Contact

[DDave0]

We’re seeing an issue where an existing contact’s owner is being updated when the contact submits a form, even though we want existing owners to remain unchanged.

Scenario:

• Contact already exists and has a Contact Owner

• The same contact submits a HubSpot form

• After submission, the Contact Owner is overwritten (appears to be from form/workflow logic)

• Meeting booking correctly respects the updated owner, but the original owner should not have been changed

Expected behavior:

• If a contact already has an owner, form submissions should not overwrite the existing Contact Owner

• Owner assignment (round robin) should apply only to contacts with no owner

Request:
Could you help us identify:

1. Which form or setting could be reassigning the Contact Owner for existing contacts

2. Best-practice configuration to prevent owner overwrite on form submission while still assigning owners to net-new contacts

[karstenkoehler]

Hi @DDave0,

What does the contact owner property history show?

https://knowledge.hubspot.com/records/view-record-property-history#view-historical-values-of-a-prope...

This could be a HubSpot automation, third-party automation, integration, workflow etc - the first step is checking which tool made the change.

Best regards

[DDave0]

Just to clarify what we’re observing on our side — we’re not expecting a manual or workflow-driven change, but we are consistently seeing the following behavior:

• An existing contact with a known Contact Owner submits a form

• No intentional owner-update action is configured in the workflow logic (owner-guard is in place)

• Despite this, the Contact Owner value changes immediately after form submission

• No other properties are modified at that moment, and no meeting has been booked yet

From our testing, it appears the owner update is occurring at form submission time, not from meetings or downstream workflows.

[karstenkoehler · Accepted solution]

@DDave0 can you please have a look and ideally share what you're seeing in the property history?

Form submissions cannot directly update a contact owner. Whatever it is that is causing the issue, we will see it in the property history.

[franksteiner79]

Hi @DDave0 - just echoing @karstenkoehler's request to look at and share the details/history of the contact owner property, these are normally:

• CRM settings: Make company owner = contact owner
• CRM settings: Owner rotation
• Workflow: and the name of the workflow
• CRM UI: manual change that usually shows the name of the user

Like Karsten said, the owner can not be set by the form submission directly, so something else is going on.

Frank