Contact Fields
Résolue
When my contacts populate from my website, they are not going into the right fields. How can I fix this? When I export the list, the names and emails are not in the right places.
Can I fix it historically and can I fix it going forward?
1 Solution acceptée
Contact Fields
RésolueHello @Nadshocter,
This screenshot is not from a HubSpot form, it's a non-HubSpot form that HubSpot is collecting, because you installed the tracking code.
There are certain rules to follow when you want HubSpot to "understand" and map fields from an external form correctly: https://knowledge.hubspot.com/forms/use-non-hubspot-forms#mapping-non-hubspot-form-fields-and-hubspo...
All data submitted to non-HubSpot form fields will only match to single-line text field type properties in HubSpot. Non-HubSpot form fields cannot match with other field types.
Non-HubSpot form fields cannot be manually mapped. HubSpot will automatically try to map form fields to existing contact properties in HubSpot using logic described under the link above.
@Nadshocter wrote:
The synched emails are accounts that we have on hubspot but we are running in Gsuite.
If you're referring to this setting, then this is AI-based. An AI can be wrong, unfortunately. There isn't any fix here, you would have to check and clean this up manually.
Best regards!
| Karsten Köhler |
 | Did my post help answer your query? Help the community by marking it as a solution. |
Contact Fields
RésolueBut when it pulls through in contacts, this same contact looks like this:
Contact Fields
RésolueContact Fields
RésolueHi @Nadshocter,
Could you share a bit more detail here please? Would take a screenshot of the HubSpot form (in the form editor)?
With direct emails, are these going into a personal connected inbox or a shared conversations inbox in HubSpot?
Best regards
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
Contact Fields
Résolue
This is how the form comes in from the website.
The synched emails are accounts that we have on hubspot but we are running in Gsuite.
Contact Fields
RésolueHello @Nadshocter,
This screenshot is not from a HubSpot form, it's a non-HubSpot form that HubSpot is collecting, because you installed the tracking code.
There are certain rules to follow when you want HubSpot to "understand" and map fields from an external form correctly: https://knowledge.hubspot.com/forms/use-non-hubspot-forms#mapping-non-hubspot-form-fields-and-hubspo...
All data submitted to non-HubSpot form fields will only match to single-line text field type properties in HubSpot. Non-HubSpot form fields cannot match with other field types.
Non-HubSpot form fields cannot be manually mapped. HubSpot will automatically try to map form fields to existing contact properties in HubSpot using logic described under the link above.
@Nadshocter wrote:
The synched emails are accounts that we have on hubspot but we are running in Gsuite.
If you're referring to this setting, then this is AI-based. An AI can be wrong, unfortunately. There isn't any fix here, you would have to check and clean this up manually.
Best regards!
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
Contact Fields
RésolueContact Fields
RésolueHi @Nadshocter, is this a form you created in HubSpot or a form from your website that HubSpot recognized after installing the tracking code?
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
