CRM

nordid
Member

Connecting emails to a contact/customer

SOLVE
Is there any way to connect an email stream between two colleagues to a contact/customer in order to track a decision or any other info related to that contact/customer? An example may be recording an approval from your manager for an extra discount granted to the customer
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1 Accepted solution
coreysmith
Solution
Top Contributor | Gold Partner
Top Contributor | Gold Partner

Connecting emails to a contact/customer

SOLVE

The association is by company so if the people communicating are not part of the company, Hubspot won't associate them. You'll want to teach them to add a note to the contact or company record.

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Corey Smith
Directory of Digital Marketing
corey@intuitivewebsites.com

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2 Replies 2
coreysmith
Solution
Top Contributor | Gold Partner
Top Contributor | Gold Partner

Connecting emails to a contact/customer

SOLVE

The association is by company so if the people communicating are not part of the company, Hubspot won't associate them. You'll want to teach them to add a note to the contact or company record.

--
Corey Smith
Directory of Digital Marketing
corey@intuitivewebsites.com
0 Upvotes
nordid
Member

Connecting emails to a contact/customer

SOLVE
Understood, thank you so much ... frankly speaking I think that this is a limit ... being forced to write a note is time consuming
0 Upvotes