CRM

nordid
Mitglied

Connecting emails to a contact/customer

lösung
Is there any way to connect an email stream between two colleagues to a contact/customer in order to track a decision or any other info related to that contact/customer? An example may be recording an approval from your manager for an extra discount granted to the customer
0 Upvotes
1 Akzeptierte Lösung
coreysmith
Lösung
Stratege/Strategin | Gold Partner
Stratege/Strategin | Gold Partner

Connecting emails to a contact/customer

lösung

The association is by company so if the people communicating are not part of the company, Hubspot won't associate them. You'll want to teach them to add a note to the contact or company record.

--
Corey Smith
Directory of Digital Marketing
corey@intuitivewebsites.com

Lösung in ursprünglichem Beitrag anzeigen

0 Upvotes
2 Antworten
coreysmith
Lösung
Stratege/Strategin | Gold Partner
Stratege/Strategin | Gold Partner

Connecting emails to a contact/customer

lösung

The association is by company so if the people communicating are not part of the company, Hubspot won't associate them. You'll want to teach them to add a note to the contact or company record.

--
Corey Smith
Directory of Digital Marketing
corey@intuitivewebsites.com
0 Upvotes
nordid
Mitglied

Connecting emails to a contact/customer

lösung
Understood, thank you so much ... frankly speaking I think that this is a limit ... being forced to write a note is time consuming
0 Upvotes