Connect Team Email Bug

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New Contributor

I think I posted this in the wrong spot yester but here's the issue:

 

I'm trying to set up my domain emails to be Team Emails inside of my account, when the email arrives to confirm ownership there is no button to click to approve ownership. I have looked at the source and unable to find any trace of the button or link in the source either.

 

This is the email I am receiving:

verifymissingbtn.JPGSupposed to be a button where the red circle is

 

This is what it should look like:

verifywithbtn.JPG

 

This is the link that I found the correct email at:

 

https://knowledge.hubspot.com/email/verify-the-email-address-used-to-send-marketing-emails

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Community Manager

Hey @CRobinson 

 

I was checking in our systems and I can see we don't have any issues reported related to this, you can check this here: https://status.hubspot.com/history

 

I checked in our systems and I see your inboxes connected correctly. Could you please try to disconnect your shared inbox and reconnect it again?

 

Thank you

Sharon

 

 

New Contributor

@sharonlicari 

Thank you for the response, the "Personal Inbox" connects fine without issue. I'm trying to connect these emails to the Shared Inbox and whenever I get the email it doesn't have the button to approve ownership. I just tried again and still no button to click.

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New Contributor

I'm going into Inbox and then Email channel to connect the team email. I then click customize from address and type in my domain email account and I receive an email without the button to approve.

 

cst.JPG

 

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Community Manager

Hey @CRobinson 

 

I am going to reach out via private message with the next steps.

 

Thank you

Sharon 

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