CRM

Anupa_Dayaratne
Contributor

Comprehensive Email Log for All Outgoing HubSpot Emails

SOLVE

As a platform administrator, is there a centralized page or view in HubSpot to track all outgoing emails from the account, regardless of source? (Including emails sent via workflows, user-initiated emails, emails sent from the HubSpot system, etc).

1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Comprehensive Email Log for All Outgoing HubSpot Emails

SOLVE

Hi @Anupa_Dayaratne,

 

HubSpot is currently introducing an email index page, this is in private beta:

 

karstenkoehler_0-1731517564131.png

 


CRM | Connected Email

Emails index page

October 31, 2024

What is it?

The emails index page enables users to take bulk actions on individual emails. For example, users can find emails using advanced filters, select them, and delete unwanted emails. Users can also restore email records from the email index page.

 

Why does it matter?

This new functionality provides users with a centralized location to manage email engagements across senders and recipients. Bulk data management activities such as deleting unwanted emails from your CRM will save users time and streamline daily activities.

 

How does it work?

Navigate to any CRM index page such as contacts.

 

Use the drop down in the top left of the page to select emails.

Use all of the out of the box index page features to access the emails you are looking for: Advanced filters, Edit columns, Add views, Select all, Delete, etc.

 

If you accidentally delete emails, use the actions drop down in the top right to restore records.

 

Who gets it?

All Hubs and Editions


Until this is released, there is no centralized page or view besides creating a custom report: https://knowledge.hubspot.com/reports/create-reports-with-the-custom-report-builder

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

4 Replies 4
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Comprehensive Email Log for All Outgoing HubSpot Emails

SOLVE

Hi @Anupa_Dayaratne,

 

HubSpot is currently introducing an email index page, this is in private beta:

 

karstenkoehler_0-1731517564131.png

 


CRM | Connected Email

Emails index page

October 31, 2024

What is it?

The emails index page enables users to take bulk actions on individual emails. For example, users can find emails using advanced filters, select them, and delete unwanted emails. Users can also restore email records from the email index page.

 

Why does it matter?

This new functionality provides users with a centralized location to manage email engagements across senders and recipients. Bulk data management activities such as deleting unwanted emails from your CRM will save users time and streamline daily activities.

 

How does it work?

Navigate to any CRM index page such as contacts.

 

Use the drop down in the top left of the page to select emails.

Use all of the out of the box index page features to access the emails you are looking for: Advanced filters, Edit columns, Add views, Select all, Delete, etc.

 

If you accidentally delete emails, use the actions drop down in the top right to restore records.

 

Who gets it?

All Hubs and Editions


Until this is released, there is no centralized page or view besides creating a custom report: https://knowledge.hubspot.com/reports/create-reports-with-the-custom-report-builder

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

Anupa_Dayaratne
Contributor

Comprehensive Email Log for All Outgoing HubSpot Emails

SOLVE

Thank you @karstenkoehler 

0 Upvotes
Gaurav_Aggarwal
Key Advisor | Partner
Key Advisor | Partner

Comprehensive Email Log for All Outgoing HubSpot Emails

SOLVE

Hey @Anupa_Dayaratne 

 

To track all outgoing emails in HubSpot you can view the activity feed to view emails sent from HubSpot, visit individual contact records to see emails logged to their timelines for more information kindly go through these articles here: https://knowledge.hubspot.com/prospecting/view-your-sales-notifications-in-the-activity-feed 

 

Also, you can create custom reports in HubSpot to track email sends and their engagement metrics: https://knowledge.hubspot.com/reports/create-custom-reports 

Gaurav Aggarwal
CEO Truva AI | Hubspot Partner
HubSpot Expert, Key Advisor

Have questions? Get answers:

Get Premium Support

Did my post help answer your question? Mark this as a solution.

Anupa_Dayaratne
Contributor

Comprehensive Email Log for All Outgoing HubSpot Emails

SOLVE

Thank you @Gaurav_Aggarwal 

0 Upvotes