Company Properties not showing on Record View
SOLVEFor several of our companies, no information is displayed on the left side of the record view, where it should show "About this company". What these companies have in common, is that on the "Account Overview", they are are marked as "Not a target account", however, if I change it to "Target Account", the properties will still not be displayed, so that might not be the issue.
The properties can still be viewed if I go to actions > "View all properties", but I need the summary to show.
Most companies we have, do not have this issue.
Any advice on how to fix this would be welcome!
1 Accepted solution
Company Properties not showing on Record View
SOLVEHi @NJaramillo5,
This seems to be a recurring issue, at least recently, for other users as well.
Could you check the record customisation options for conditional logic? https://knowledge.hubspot.com/object-settings/customize-records
If there isn't any, I'd recommend resetting / reapplying / saving the settings again. If that doesn't work, I'd recommend reaching out to HubSpot support.
Best regards!
| Karsten Köhler |
 | Did my post help answer your query? Help the community by marking it as a solution. |
Company Properties not showing on Record View
SOLVEHi @NJaramillo5,
This seems to be a recurring issue, at least recently, for other users as well.
Could you check the record customisation options for conditional logic? https://knowledge.hubspot.com/object-settings/customize-records
If there isn't any, I'd recommend resetting / reapplying / saving the settings again. If that doesn't work, I'd recommend reaching out to HubSpot support.
Best regards!
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
