Companies page not loading for one user

[HEllis4]

The 'companies' page is not loading for one of the team. She is able to search for a company and view the data that way as well as see and complete tasks, view contacts etc (she is a super admin). The only think that doesn't work is the companies page home/list. 

Is anyone else experiencing this?

[karstenkoehler · Accepted solution]

Hi @HEllis4,

Could you confirm the user is using a supported browser? https://knowledge.hubspot.com/account-security/browsers-supported-by-hubspot

If yes, has the user cleared cache/cookies and disabled all extensions in their browser, in case one of them is interfering with HubSpot?

Best regards

[STierney]

Hey @HEllis4 - thanks so much for posting in the Community!

I'd like to highlight this Community thread, where other users mention experiencing the same issue. Similar to in that thread, I'd like to confirm whether or not you're still experiencing this behavior. In the meantime, I'm going to have our internal team take a look!

Shane, Senior Community Moderator

[d-lupo · Accepted solution]

Hi @HEllis4 

I checked the HubSpot status page and couldn't find any indication of an ongoing or recent service disruption.

Since you're using a supported browser and have already updated it, cleared the cache, and tested a second browser without success, it seems unlikely that this is a user-side issue. Around the same time, another community member reported a very similar problem on a different CRM page, which further suggests that this may be a temporary irregularity on HubSpot's side rather than a local error.

With this in mind, I'd recommend waiting a bit and checking again later. Issues like this often resolve themselves once the backend has stabilised. If the issue persists, feel free to let me know. We can then investigate further using the browser's developer tools, or escalate it to HubSpot if needed to better understand the root cause.

Did my post resolve your question? If so, please consider marking it as the accepted solution to help others in the community.

Kind regards
Dennis

[HEllis4]

Hi Dennis,

We're still experiencing the same issue this morning unfortunately. If it's possible for it to be investigated further, that would be helpful.

[d-lupo]

Hi @HEllis4,
If you're still experiencing issues, could you share some screenshots of any errors shown in your browser's dev tools? That might help us identify what's causing the problem.

@BérangèreL, could you check internally whether anything related to this is already known?

Kindly
Dennis

[karstenkoehler · Accepted solution]

Hi @HEllis4,

Could you confirm the user is using a supported browser? https://knowledge.hubspot.com/account-security/browsers-supported-by-hubspot

If yes, has the user cleared cache/cookies and disabled all extensions in their browser, in case one of them is interfering with HubSpot?

Best regards

[HEllis4]

Yes, the user normally accesses via Chrome which is up to date. Cache has been cleared. Also tested using a different browser as well as a different device (normally uses PC laptop and tested on ipad).