Colleague Not Receiving Email Notifications from HubSpot

[kristing]

Hi everyone,

Hoping someone can help us out!

One of my colleagues isn’t receiving any email notifications from HubSpot (like mentions, task assignments, etc.), even though:

• Notifications are turned on in their HubSpot settings

• Their email address is correct and active

• We’ve checked spam and junk folders

• There are no blocks from our domain or server

We’re both on the free plan, so we can’t reach out to support directly. Has anyone experienced something similar or found a fix?

Would really appreciate any guidance or tips.

[karstenkoehler · Accepted solution]

Hi @kristing,

HubSpot has a set of troubleshooting steps here: https://knowledge.hubspot.com/marketing-email/not-receiving-hubspot-system-or-notification-emails

Some of these you have already completed, can you review the rest, too?

Best regards