Chrome browser SUPER LAGGY with Hubspot Sales plugin enabled

[Gafana]

Recently we noticed that the Hubspot Sales gmail plugin for Chrome is causing the browser to become really slow and laggy, especially while working with Gmail.  It gets so bad that sometimes it takes several seconds just to display the emails each time I scroll down within Gmail.  I'm running on a 2019 HP Spectre 360 i7, SSD drive with 16GB of ram.  It's a powerful computer so it's not a hardware thing.  The second we disable the chrome plugin, everything instantly goes back to fast and snappy.  The only other plugin we have Nimbus (screenshots) and Boomerang (Gmail plugin).  Everything works fine with those plugins and everything worked fine before.  Not sure if some recent Hubspot Sales plugin update and/or Chrome update broke things but it's unbearable.

[KJohnson79]

This extension still is not fixed. I could not hate hubspot more if I tried. 2000+ dollars a month for this UX/UI is such a joke 

[PamCotton]

Hey @KJohnson79, 

 I would like to apologize for the frustrations, data issues, and business impact this has caused. Could you provide us more information on what is happening?  The more information, screenshots, and details you can provide, the better I can advise on the next steps.

Thank you,

Pam

[RyGuy]

Latest Extension version (2.9.0.14348 released Dec 5th) resolved the issue for me. If you are still experiencing the issue check you are on the latest version by going here: chrome://extensions/ clicking details on the extension an verifying the version. If you are on an older version go to the Chrome Web Store and update or just uninstall and reinstall the extension.

For what it's worth I am using latest version of Chrome and latest version of Windows 11 on a HP Spectre x360 (2022). No one else in my office has reported the issue and they are on a variety of other manufactures laptops.

[BGoode4]

Unfortunately I am already on that version so don't think it resolved the issue for me! Thanks though

[RyGuy]

I am still monitoring, my memory usage is higher than Gmail instances without the extension. With the previous version of the extension I was getting runaway memory leaks where memory usage would climb infinitely until I ran out of memory and the tab crashed. Now it seems to start at 300 MBs vasiliate as high as 500 MBs without affecting system performance.

[BGoode4]

Our whole team is having the same issue, we've had to disabled the plug in completely because it's so slow.

[NBhupinderSin]

Same for us, using nearly all of my CPU resources (and I have a fairly "loaded" computer). Updated to latest Mac OS, restarted computer and chrome, still an issue. --- Something is wrong with the chrome extension for sure. Please let us know when it's fixed.

[PamCotton]

Hey @NBhupinderSin if you are still having this issue, please file a ticket and record a log from the background page. This will help our team to investigate more about it.

Thank you,

Pam

[danielvaknine]

I think all of us are still experiencing this issue

[Ozk]

Hi Pam,

Everyone here is reporting the same issue that started somewhere last Thursday/Friday. There is a clear memory leak in the Chrome extension.

Please report to your team to install the extension and see for themselves.

To ask us to assist in your debugging effort is not respectful of our time. I need this extension and it is now impacting my work. Please fix it asap.

Thank you.

[PamCotton]

Hello @Ozk @JGreenz thank you for the update.

We deployed another change at 3:17 PM ET that we think will resolve this issue. Please refresh your Gmail page and try again. If the issue persists even after relaunching Chrome and Gmail let us know.

Thank you.

[JGreenz]

Hi Pam,

Following up here to see if there are plans to take a closer look into this?  I had a meeting with our sales team just now and I am not the only person on our team that is experiencing this issue.  One of our team members had their computer crash as it was just too overloaded but the rest of us are mainly experiencing a very laggy chrome browser where we cant even work.

Thank you.

[PamCotton]

Hey @JGreenz @Ozk our team is currently looking at that, but the steps we had so far are the ones I provided above: 

 refresh your Gmail page and try again. If the issue persists even after relaunching Chrome and Gmail let us know and please file a ticket and record a log from the background page.

Are you still experiencing issues?

[Ozk]

FYI, this was resolved for me last night. I can tell the Chrome extension was updated last night. If you don't see this update, try removing the extension and re-adding it to your Chrome browser.

At any rate, I can tell that it seems the memory leak is resolved for me as of now....

Back to work 😉

[danielvaknine]

Works OK for me! Still 1 GB of RAM for the same tab but that's managable and could be due to gmail as well...

[RBartier]

Hello, 

The problem is not solved here. I still need to desactivate/activate the plugin every 5 minute. 

Could you please do something?

Thanks,

[RBartier]

Problem solved yesterday, an update has been released. 
Thanks

[Ozk]

Pam,

I tried enabling the extension back and refreshed my Gmail. Within 2min the Gmail task captured 2GB again, so this does not seem to be resolved yet (4:45PM ET).

Also note that the extension version/date number has not changed.

Right now in the store it shows version 2.9.0.14020 and last updated on November 10, 2023.

Thanks for working on it ASAP.

[JGreenz]

I could not agree more.....this also started late last week on my side.  Please help HubSpot team.

[PamCotton]

Hey everyone, 

We deployed some changes earlier today that we think should help.

We recommend to please refresh Gmail to get our latest updates; relaunching Google Chrome may also help. If you are still experiencing issues, please file a ticket and record a log from the background page. This will help our team to investigate more about it.

Thank you,

Pam