Chatflows with Country Targeting Never Appear

[Darrian]

When Country targeting is used on a Chatflow, the chat widget never appears.

The visitor's country is being detected correctly because country targeting on CTAs works as expected.

I created a developer sandbox and the same bug occurs in the sandbox, so it isn't specific to our account.

Support said they'd send it to the dev team and follow-up, but I haven't received an update, so I'm posting here in case anyone knows a solution or workaround. We're unable to use chat until this is resolved because we need to limit access to specific countries.

[KarinR]

We have exactly the same issue. Targeted countries Chatbot not working.

[PamCotton]

Hey @Darrian thank you for sharing your issue. 

Since the country targeting works with CTAs but not with Chatflows, and the problem persists even in a developer sandbox, it seems like a deeper issue. Here are a few suggestions:

• Clear your browser's cache and cookies.
• Ensure browser compatibility.
• Try recreating the Chatflow.
• As a temporary fix, remove the country targeting to keep the chat widget functional.

Given that Support has escalated this, I recommend reaching out to them again for an update. Meanwhile, if anyone else has encountered this and found a solution, please share.

Kindly,

Pam