CRM

KKotha
Contributor

Chatbot not appearing on the website

Hi, 
Our website is on PHP.
We have installed the tracking code. Attaching the image with inspection for reference.
We set up a chatbot with no specific rules set ( for the entire website ) so no problem with the rules for appearance.
We set it up to appear after 3 seconds on the website.
However it isnt showing up.
Please let me know if we are missing something. Thanks.

KKotha_0-1721718102817.png

 

4 Replies 4
Lucila-Andimol
Thought Leader | Platinum Partner
Thought Leader | Platinum Partner

Chatbot not appearing on the website

Hey @KKotha 

Have you checked that the tracking code is properly installed in you web

and appearing in every page you are trying to trigger?

Once you confirmed this, check other plugins or pop up blockers that might be interfering.

hope this helps

María Lucila Abal
COO Andimol | Platinum Accredited Partner
HubSpot Expert, Top Community Champion | Hall of Fame IN23
Certified Trainer (12+ years) | SuperAdmins Bootcamp Instructor

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karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Chatbot not appearing on the website

Hi @KKotha,

 

HubSpot has a recommended series of troubleshooting steps here: https://knowledge.hubspot.com/chatflows/chat-widget-is-not-appearing-on-your-pages

 

Can you go through these and report back?

 

Best,

Karsten

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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KKotha
Contributor

Chatbot not appearing on the website

We just saw that the chatbot is appearing on the blog but not on the other pages.
Not sure why. 

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KKotha
Contributor

Chatbot not appearing on the website

Hi Karsten,

Already went through the steps mentioned in the troubleshooting guide. 

0 Upvotes