Chatbot not appearing in the Website

[OBetzalel]

Hi,

We have a website that sits on the WordPress platform, we installed the HubSpot Plugin for him.

We created a simple Chatbot, we turned him on and nothing happen - It doesn't appear in the website. What could be the reasons for it? Nothing seems to be working..

Thanks for any help! 🙏

[karstenkoehler · Accepted solution]

Hi @OBetzalel,

HubSpot has steps for troubleshooting here: https://knowledge.hubspot.com/chatflows/chat-widget-is-not-appearing-on-your-pages

Can you go through these steps and report back?

Best regards!

[OBetzalel]

@Lucila-Andimol @karstenkoehler Thank you for the help guys 😀

The website builder removed the tracking code by mistake.

[Lucila-Andimol · Accepted solution]

Hey @OBetzalel 

it depends on the plugin that you chose 

(because sometimes its just for forms)

Can you verify that the HubSpot tracking code is working on the website?

Sometimes depending on the Theme chosen

and also check other plugins installed

because this could interfiere with HubSpot's pop ups.

Hope this helps

[OBetzalel]

Hi @karstenkoehler ,

I think this could be the issue:

I go to the console in the page of the website and I see this:

I am a contact in HubSpot, and I tried to ask from another employee to go to the website that accepted cookies and it still appears.

What we can do?

Thanks!!!

[karstenkoehler · Accepted solution]

Hi @OBetzalel,

HubSpot has steps for troubleshooting here: https://knowledge.hubspot.com/chatflows/chat-widget-is-not-appearing-on-your-pages

Can you go through these steps and report back?

Best regards!