CRM

OBetzalel
Stratege/Strategin | Platinum Partner
Stratege/Strategin | Platinum Partner

Chatbot not appearing in the Website

lösung

Hi,

We have a website that sits on the WordPress platform, we installed the HubSpot Plugin for him.

We created a simple Chatbot, we turned him on and nothing happen - It doesn't appear in the website. What could be the reasons for it? Nothing seems to be working..

Thanks for any help! 🙏

2 Akzeptierte Lösungen
karstenkoehler
Lösung
Berühmtheit | Partner
Berühmtheit | Partner

Chatbot not appearing in the Website

lösung

Hi @OBetzalel,

 

HubSpot has steps for troubleshooting here: https://knowledge.hubspot.com/chatflows/chat-widget-is-not-appearing-on-your-pages

 

Can you go through these steps and report back?

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

Lösung in ursprünglichem Beitrag anzeigen

Lucila-Andimol
Lösung
Koryphäe | Platinum Partner
Koryphäe | Platinum Partner

Chatbot not appearing in the Website

lösung

Hey @OBetzalel 

it depends on the plugin that you chose 

(because sometimes its just for forms)

Can you verify that the HubSpot tracking code is working on the website?

Sometimes depending on the Theme chosen

and also check other plugins installed

because this could interfiere with HubSpot's pop ups.

Hope this helps

 

María Lucila Abal
COO Andimol | Platinum Accredited Partner
HubSpot Expert, Top Community Champion | Hall of Fame IN23&IN24
Certified Trainer (12+ years) | SuperAdmins Bootcamp Instructor

Have questions? Get answers:

Get Premium Support

Did my post help answer your question? Mark this as a solution.

Lösung in ursprünglichem Beitrag anzeigen

0 Upvotes
4 Antworten
OBetzalel
Stratege/Strategin | Platinum Partner
Stratege/Strategin | Platinum Partner

Chatbot not appearing in the Website

lösung

@Lucila-Andimol @karstenkoehler Thank you for the help guys 😀

The website builder removed the tracking code by mistake.

0 Upvotes
Lucila-Andimol
Lösung
Koryphäe | Platinum Partner
Koryphäe | Platinum Partner

Chatbot not appearing in the Website

lösung

Hey @OBetzalel 

it depends on the plugin that you chose 

(because sometimes its just for forms)

Can you verify that the HubSpot tracking code is working on the website?

Sometimes depending on the Theme chosen

and also check other plugins installed

because this could interfiere with HubSpot's pop ups.

Hope this helps

 

María Lucila Abal
COO Andimol | Platinum Accredited Partner
HubSpot Expert, Top Community Champion | Hall of Fame IN23&IN24
Certified Trainer (12+ years) | SuperAdmins Bootcamp Instructor

Have questions? Get answers:

Get Premium Support

Did my post help answer your question? Mark this as a solution.

0 Upvotes
OBetzalel
Stratege/Strategin | Platinum Partner
Stratege/Strategin | Platinum Partner

Chatbot not appearing in the Website

lösung

Hi @karstenkoehler ,

I think this could be the issue:

 

OBetzalel_0-1709214140010.png

I go to the console in the page of the website and I see this:

OBetzalel_1-1709214230921.png

 

 

I am a contact in HubSpot, and I tried to ask from another employee to go to the website that accepted cookies and it still appears.

What we can do?

 

Thanks!!!

 

 

 

0 Upvotes
karstenkoehler
Lösung
Berühmtheit | Partner
Berühmtheit | Partner

Chatbot not appearing in the Website

lösung

Hi @OBetzalel,

 

HubSpot has steps for troubleshooting here: https://knowledge.hubspot.com/chatflows/chat-widget-is-not-appearing-on-your-pages

 

Can you go through these steps and report back?

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.