CRM

PBarik
Participant

Chatbot - Messages with more than 500 characters is displaying error message

SOLVE

I setup a chatbot flow and added some messages. However messages with more than 500 characters is displaying error message. Is there any word limit to add messgae is chatflow?

I researched but couldn't find any source for word limit.

0 Upvotes
1 Accepted solution
PamCotton
Solution
Community Manager
Community Manager

Chatbot - Messages with more than 500 characters is displaying error message

SOLVE

Hello, @PBarik thank you for the screenshot! 

I confirmed that currently, there is a limit of fewer than 500 characters. A workaround would be to add two modules in a row and split the message. 

I would highly recommend you to please post this idea at our ideas forum (here).

Our product team, who monitors the forum regularly, can read your specific use case and understand why this would be a useful functionality or change. It also helps other customers facing the same issue to advocate for its implementation on your behalf by upvoting on the thread as well.

 

Thank you,

Pam

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3 Replies 3
PamCotton
Community Manager
Community Manager

Chatbot - Messages with more than 500 characters is displaying error message

SOLVE

Hello @PBarik, Happy Friday!

Could you please send us a screenshot with the error message and where specifically in your chatbot is showing? There is a snippet character limit of 2500 images in snippets, but I will need more information.  screenshots, and details you can provide, the better I can advise on the next steps.

 

Kindly,

Pam

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Participe de conversas regionais, alterando suas configurações de idioma !


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0 Upvotes
PBarik
Participant

Chatbot - Messages with more than 500 characters is displaying error message

SOLVE

Here'e the SS. I have red marked the email part as confidential.

 

Screenshot (2).png

PamCotton
Solution
Community Manager
Community Manager

Chatbot - Messages with more than 500 characters is displaying error message

SOLVE

Hello, @PBarik thank you for the screenshot! 

I confirmed that currently, there is a limit of fewer than 500 characters. A workaround would be to add two modules in a row and split the message. 

I would highly recommend you to please post this idea at our ideas forum (here).

Our product team, who monitors the forum regularly, can read your specific use case and understand why this would be a useful functionality or change. It also helps other customers facing the same issue to advocate for its implementation on your behalf by upvoting on the thread as well.

 

Thank you,

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !