Aug 17, 2022 10:09 AM
I'd like to create a workflow that sends an e-mail (or slack) reminder to owners of chat conversations, after the customer has sent his first message and not received an answer within 1/2/3 minutes.
Is this possible? I haven't found a way to do this yet.
Aug 18, 2022 8:22 AM
Aug 22, 2022 2:37 AM
Hey, there seem to be a logical error in the code her because I tried this solution already. Unfortunately it never triggers until the agent actually reply in the chat. Then if the response time is greater than "3 minutes", it triggers. It should however trigger as soon as the condition is met, like you suggest.
Aug 18, 2022 6:58 AM
Thank you for reaching out.