Changing activity date on forwarded emails?

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I'm populating our CRM with some old conversations by forwarding to the forward@ HubSpot alias, but it's not picking up the dates of the original email - it's just treating it as new activity. Is there any way to fix this, or at least manually correct it so it shows the last date of contact with the individual correctly?

 

Thanks

 

James

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Community Thought Leader

Most built-in HubSpot properties used to track contact activity are managed by Hubspot and are NOT editable. Forwarding email into the CRM does not change this behavior.

- see image

 

hubspot-crm-contact-last-contacted-example-gif.gifHubSpot Contact Activity Tracking

 

Help answer your question? If so, remember to accept this solution now.

 

Best,
Frank

Chief HubSpot Consultant


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MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

Hope that helps.

 

Best,
Frank

 

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Highlighted
Community Thought Leader

Most built-in HubSpot properties used to track contact activity are managed by Hubspot and are NOT editable. Forwarding email into the CRM does not change this behavior.

- see image

 

hubspot-crm-contact-last-contacted-example-gif.gifHubSpot Contact Activity Tracking

 

Help answer your question? If so, remember to accept this solution now.

 

Best,
Frank

Chief HubSpot Consultant


hubspot-solutions-signature-mfrankjohnson-v05.png

MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

Hope that helps.

 

Best,
Frank

 

MFrankJohnson-dot-com-HubSpot-Community-banner-gif-v20190817

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