Changes to the product propertySOLVE
Jul 11, 2019 6:58 AM
I need help with the product property.
To set the context, we have many products which we market through different channels. We have a Hubspot form for each product and each chanel.
Product A - facebook
Product A - google
Product B - facebook
Product B - google
Our leads are often interested in more than one product.
In the last 2-3 weeks, my team has that when leads fill out a form, the product section gets updated and overrides any previous products the lead might have previously been interested in.
Another way of looking at it is if a person has shown interest in 2 product, only the most recent is shown on the product property.
Example, if I have two products, product A and product B, and a lead was originally interestted in A, but a month later became interested in B, when I search for all leads that were ever interested in product A, this leads name will not show, and in his product property on product B will be shown.
Previously, a lead's product properly was able to show more than 1 product, so that the lead's name would come up whenever I seach of leads interested in either product A or B.
Has anybody else noticed this change, and what is the expplanation? Does it have anything to dow ith the recent updates to Hubspot?
Thank you for your help
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