Changes to the product propertySOLVE
Jul 11, 2019 6:58 AM
I need help with the product property.
To set the context, we have many products which we market through different channels. We have a Hubspot form for each product and each chanel.
Product A - facebook
Product A - google
Product B - facebook
Product B - google
Our leads are often interested in more than one product.
In the last 2-3 weeks, my team has that when leads fill out a form, the product section gets updated and overrides any previous products the lead might have previously been interested in.
Another way of looking at it is if a person has shown interest in 2 product, only the most recent is shown on the product property.
Example, if I have two products, product A and product B, and a lead was originally interestted in A, but a month later became interested in B, when I search for all leads that were ever interested in product A, this leads name will not show, and in his product property on product B will be shown.
Previously, a lead's product properly was able to show more than 1 product, so that the lead's name would come up whenever I seach of leads interested in either product A or B.
Has anybody else noticed this change, and what is the expplanation? Does it have anything to dow ith the recent updates to Hubspot?
Thank you for your help
Solved! Go to Solution.
Jul 11, 2019 1:56 PM - edited Jul 11, 2019 2:01 PM
Your single property use case may also benefit from using HubSpot Smart Lists to track interests. By using smart lists with a single contact property you can include contacts who've EVER had a specific interest. (important)
- see image
There are pros and cons to this approach ...
One pro is that you get to keep using your single contact property. This is particularly useful when using a built-in HubSpot property that does NOT lend itself to modification.
One con is that you cannot easily determine the timeframe when interest was expressed. In other words, you can't easily tell if interest in 'Product A' was expressed BEFORE or AFTER interest in 'Product B'.
Just a thought. Hope it helps.
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