Cannot send from HubSpot mail (Have an O365 lic)

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Occasional Contributor

Hi,

I setup a new HubSpot account.

 

I also have a O365 Business Premium licence.

 

The problem I have its that when I send any emails from Hubspot the mails are not delivered. I have tried emailing dirfferent email addesses and the same problem accurs.

 

I am sending emails from my HubSpot account using my O365 Buiness Premium lic when this happens.

 

When I send emails from the Outlook desktop appication there is no problem

 

Here (attached) are the error messages

 

Please can someone assist?

 

Capture.JPGCapture 2.JPG

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Resident Expert

@Grante I would disconnect the email and reconnect. Then confirm the bcc contains the correct hubid. 

 

Are these marketing emails or 1 to 1?

 

What country are you located in?

 

What is your subscription level?

 

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Occasional Contributor

Hi,

 

I have an Office 365 Buiness Premium licence.

These are 1 to 1 email (to contacts in HubSpot), not marketing emails.

I am in the UK.

I am on the Free version and tis email issue which seems to be a simple one to fixe is extremely frustrating.

The BBC ID code is correct.

 

I have just disabled>removed my O365 email from HubSpot > reinstalled > same email error as before??

 

Any advice?

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Resident Expert

@jennysowyrda can you verify that @Grante isn't missing anything else?

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Community Manager

Hi @Grante,

 

Can you please confirm that your inbox meets the criteria listed here.

 

If it does, can you please direct message me a copy of an email header where you included the bcc address in the outgoing email that did not log to HubSpot? 

 

Thank you,
Jenny


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Occasional Contributor

Hi Jenny,

 

Sorry for the delayed response. I have had to use Outlook in Windos for emails to date which defeats the object of being able to send emails from within HubSpot itself.

 

I have an O365 Business Premium email address. 

 

I will DM you right now with the info you need.

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Regular Visitor

Hey Grante-

 

Did you ever get it resolved to where you can send out from HS with your O365 account?

 

Thanks for any advice,

Ryan

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