Cannot send from HubSpot mail (Have an O365 lic)

[Grante]

Hi,

I setup a new HubSpot account.

I also have a O365 Business Premium licence.

The problem I have its that when I send any emails from Hubspot the mails are not delivered. I have tried emailing dirfferent email addesses and the same problem accurs.

I am sending emails from my HubSpot account using my O365 Buiness Premium lic when this happens.

When I send emails from the Outlook desktop appication there is no problem

Here (attached) are the error messages

Please can someone assist?

[gelflex-cc]

@Grante I would disconnect the email and reconnect. Then confirm the bcc contains the correct hubid. 

Are these marketing emails or 1 to 1?

What country are you located in?

What is your subscription level?

[Grante]

Hi,

I have an Office 365 Buiness Premium licence.

These are 1 to 1 email (to contacts in HubSpot), not marketing emails.

I am in the UK.

I am on the Free version and tis email issue which seems to be a simple one to fixe is extremely frustrating.

The BBC ID code is correct.

I have just disabled>removed my O365 email from HubSpot > reinstalled > same email error as before??

Any advice?

[gelflex-cc]

@jennysowyrda can you verify that @Grante isn't missing anything else?

[jennysowyrda]

Hi @Grante,

Can you please confirm that your inbox meets the criteria listed here.

If it does, can you please direct message me a copy of an email header where you included the bcc address in the outgoing email that did not log to HubSpot? 

Thank you,
Jenny

[Grante]

Hi Jenny,

Sorry for the delayed response. I have had to use Outlook in Windos for emails to date which defeats the object of being able to send emails from within HubSpot itself.

I have an O365 Business Premium email address. 

I will DM you right now with the info you need.

[ryanwnzl]

Hey Grante-

Did you ever get it resolved to where you can send out from HS with your O365 account?

Thanks for any advice,

Ryan