CRM

MCoyle9
Member

Cannot edit contact

SOLVE

When I access a contact and edit the name, title and phone number fields.  Afte hitting save the 3 fields are updated . When I exit the contact screen and go back to it it reverts back to the previous information.  Thoughts/solutions?

1 Accepted solution
jolle
Solution
Guide | Platinum Partner
Guide | Platinum Partner

Cannot edit contact

SOLVE

Hey @MCoyle9, thanks for sharing! That's super strange — is that happening for all contacts in HubSpot, or just that particular one?

 

Are you sure that you have edit access for that particular contact record? And do you by any chance have a two-way integration (like HubSpot-Salesforce) installed that could be overwriting data? 

 

Happy to help you troubleshoot more once you can tell us a bit more about what's going on!

Jacob Olle

Director of Marketing Technology

NgageContent

Connect with me on LinkedIn
https://ngagecontent.com
facebook
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linkedin

View solution in original post

3 Replies 3
Sbadshah
Member

Cannot edit contact

SOLVE

Alter contact information
Open the Contacts app on your Android mobile device or tablet.
The contact you want to edit is tapable.
Tap Edit in the top right corner.
Select the account when prompted.
Enter the name, email address<a href="https://top20plus.com/how-many-ounces-in-a-cup/">,</a> and phone number of the contact.
Tap the image, then select an option, to update a contact's photo.
Click Save.

PeterGroft
Member

Cannot edit contact

SOLVE

Change contact details
On your Android phone or tablet, open the Contacts app .
Tap the contact you want to edit.
At the top right, tap Edit .
If asked, choose the account.
Enter the contact's name, email, and phone number. ...
To change the photo for a contact, tap the photo, then choose an option.
Tap Save.

 

Regards,
Peter

jolle
Solution
Guide | Platinum Partner
Guide | Platinum Partner

Cannot edit contact

SOLVE

Hey @MCoyle9, thanks for sharing! That's super strange — is that happening for all contacts in HubSpot, or just that particular one?

 

Are you sure that you have edit access for that particular contact record? And do you by any chance have a two-way integration (like HubSpot-Salesforce) installed that could be overwriting data? 

 

Happy to help you troubleshoot more once you can tell us a bit more about what's going on!

Jacob Olle

Director of Marketing Technology

NgageContent

Connect with me on LinkedIn
https://ngagecontent.com
facebook
twitter
linkedin