Cannot delete custom property

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New Member

Hello,

 

I'm new to Hubspot CRM.  I imported a CSV and in the course of the import mistakenly added a property twice (Street Address 2, and Work Street Address 2).  I now want to delete the "Work Street Address 2" but the Delete button is grayed out in the interface.

 

See attached screenshot.

 

2020-01-23 10_19_25-Property settings.png

How can I delete this property, please?

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Advisor | Platinum Partner

Hi @atsaloli 

 

You must type "1" to able the Delete button.

 

Somethimes to delete also, the field will show one number or letter, and you need type this numbers or letters to able the button. I think this is to protection, because forcing you to type to delete, that is, not deleting something by clicking unintentionally.

 

Did this post help solve your problem? If so, please mark it as a solution.

Best regards! Smiley Happy

Advisor | Platinum Partner

In this case, it asks you to confirm the number of contacts that will be deleted. There will now be 2 contacts, so you asked to enter the number 2.

 

Glad to have helped. Smiley Happy

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Advisor | Platinum Partner

Hi @atsaloli 

 

You must type "1" to able the Delete button.

 

Somethimes to delete also, the field will show one number or letter, and you need type this numbers or letters to able the button. I think this is to protection, because forcing you to type to delete, that is, not deleting something by clicking unintentionally.

 

Did this post help solve your problem? If so, please mark it as a solution.

Best regards! Smiley Happy

New Member

Thank you Daniel!  Yeah, that was it. I didn't type a "1" in it because it already had a "1" in it. I had a similar issue trying to delete two contacts.  See attached screenshot.  Personally I think it's a bug in the UI.   Thanks for your help!!

 

2020-01-23 10_43_08-Contacts.png

Advisor | Platinum Partner

In this case, it asks you to confirm the number of contacts that will be deleted. There will now be 2 contacts, so you asked to enter the number 2.

 

Glad to have helped. Smiley Happy

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New Member

Yeah, now it all makes sense.  Smiley Happy  Thanks!