Cannot delete custom property because of In-Use?

SOLVE
HenryDufloth
Participant | Diamond Partner

So I am trying to delete a Custom Property (Date of Demo Call) but HubSpot is preventing me due to it being in use in a Workflow (See attached ScreenShot).Screen Shot 2021-07-28 at 11.02.58 AM.png

 

I have both changed the Workflow (Fill Date of Demo Call) to not include this property as well as fully deleting the Workflow. Is there something I am missing to do?

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Accepted Solutions
karstenkoehler
Solution
Most Valuable Member

Hi @HenryDufloth,

 

Have you made sure that the property is removed from all possible places in the workflow (e.g. goals)? It's unusual that you can't delete this property even after deleting the workflow, but I would try restoring the workflow and checking whether you might have missed the property in the enrollment criteria, a branch, the goals etc.

 

If that doesn't help, this seems to be a bug and I'd reach out to HubSpot technical support via the in-app widget.

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


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karstenkoehler
Solution
Most Valuable Member

Hi @HenryDufloth,

 

Have you made sure that the property is removed from all possible places in the workflow (e.g. goals)? It's unusual that you can't delete this property even after deleting the workflow, but I would try restoring the workflow and checking whether you might have missed the property in the enrollment criteria, a branch, the goals etc.

 

If that doesn't help, this seems to be a bug and I'd reach out to HubSpot technical support via the in-app widget.

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


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HenryDufloth
Participant | Diamond Partner

Hey @karstenkoehler ,

 

I did try restoring the Workflow and checking and such but to no avail. I just came back to the post to comment that the issue was just solved with time. As you mentioned it was unusual but it seemed to just be a 2-4 hour lag in HubSpot.

 

Thanks for the response!

karstenkoehler
Most Valuable Member

Glad it's resolved now!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


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