Cannot 'create company'

[JCarter7]

Hi

This problem started yesterday and has never been an issue before. 

When I create a company in HubSpot, I paste in the URL, let's say 

'Domains (legacyleadersinstitute.com) are not the same as website URL's. Please remove anything that is not part of the domain.'

I try to simplify it, removing the http, or the www or the / but stil comes up with the same error.

It does not error if I put in legacyleadershipinstitute.com but then it does not auto-populate the fields

I have tried a different browser and my collegaues have tried but same error. 

Julian

[JStabach]

I am running into this also.  Something is not fuctional anymore in Hubspot.  Previously, when you go to "create company" and paste the companies main URL into the field, it auto populates all of the company info.  It is just pulling info out of a database and it is not reasonabe that this be disabled. 

[neilb4me]

HubSpot has essentially gone for a money grab and disabled a feature that we all used multiple times on a daily basis. This is hugely disappointing and as a consultant I have always been a champion of HubSpot because of it's affordability and ease of use. Unfortunately I can't with good concious recommend HubSpot to my clients any more, which is a shame. It was the best in affordable category and is going to impact lots of small growing businesses going forward more than the massive corporations it is alligning itself to

[DFuhrmann3]

I would agree, this is a huge issues.  I am seeing the same problem where Create Company is not auto populating the company information fields after putting the domain address in.  Hopefully this gets addressed soon.

[AFisher5]

This is a major problem that has been happening for at least a couple/few days. I can create a company but no information is being populated in the fields not even the company name nor LinkedIn page. Nothing. Please make it a priority to fix this. Today is Friday, March 21, 2025.
Thank you.

[karstenkoehler · Accepted solution]

Hello everyone,

It sounds like you're referring to the sunset of HubSpot Insights: https://knowledge.hubspot.com/object-settings/hubspot-insights-on-company-records

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Please note: on March 17, 2025, HubSpot Insights will be sunset. After that date, you won't be able to access HubSpot Insights. Accounts created after September 18th, 2024 don't have any access to HubSpot Insights. To populate company information moving forward, learn more about migrating to Breeze Intelligence data enrichment.

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Going forward, you would have to use the linked Breeze Intelligence features, if you're looking for a native solution.

Best regards

[AFisher5]

How exactly does this work? Does my company need to purchase a Breeze Intelligence Credits pack? Will each user need to do something in settings or will the change occur automatically after paying? 

Removing the populating of the Time Zone field was not a good idea.

Today is Thusday, March 27, 2025.

[VStoakes]

Hi @JCarter7  - just came on here to look at this as well. Adding new companies and first the domain bit changing and the biggest issue... not filling in the company information as before. I hope this is a today issue (it was working for me on Monday) as this is really frustrating and slows us down massively! 

[JCarter7]

Hi
Are you still getting the problem. I am. 

[karstenkoehler]

Hi @JCarter7,

Just to confirm, this does not work for you? (Accepted in my portal.)

Best regards

[JCarter7]

That does work, but it does not auto populate the fields as before. 

[karstenkoehler]

@JCarter7 which fields are you expecting to autopopulate? In any case, if this works and other options don't, I'd recommend just making note of what would be populated and go with what I shared in my previous reply.

[JCarter7]

But something has changed, I have added hundreds of companies this way 

[karstenkoehler]

@JCarter7 this is a user-to-user community, I can't comment on the design choices of the product team. If you want to push this, you could by reaching out to HubSpot support in-app, via chat or email.

For a solution to the immediate issue, stripping the URL like explained earlier would be the quickest way to get that company record created.

[AFisher5]

This is a major problem that has been happening for at least a couple/few days. I can create a company but no information is being populated in the fields not even the company name nor LinkedIn page. Nothing. Please make it a priority to fix this. Today is Friday, March 21, 2025.
Thank you.