CRM

DigitalRobot
Member

Cannot change from name for Outlook team inbox?

SOLVE

Hi HubSpot community.

 

I'm very new to HubSpot and have been trying to set up a team inbox. When I was testing the team inbox feature I used a Gmail address and could customise the "send from" name like follows...

DigitalRobot_1-1647937744691.png

When I use my gmail account for testing I can change the from name to be from "agent and company name", but when I try and add my company's Outlook address I don't even get the option to change the from name, and when I send an email it doesn't even use the comany name or default name, the user just sees the email address (like in the preview pane below)...

 

DigitalRobot_0-1647937591061.png

 

Is changing a from name only a feature that's available to Gmail accounts or is this a bug with Outlook integration or have I configured something wrong?

 

Thanks in advance!

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1 Accepted solution
TiphaineCuisset
Solution
Community Manager
Community Manager

Cannot change from name for Outlook team inbox?

SOLVE

Hi @DigitalRobot 

 

Thank you for reaching out!

 

Unfortunately due to technical limitations this feature is not supported for Office365 connected inboxes

 

Thank you!

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

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Join regional conversations by changing your language settings !


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0 Upvotes
1 Reply 1
TiphaineCuisset
Solution
Community Manager
Community Manager

Cannot change from name for Outlook team inbox?

SOLVE

Hi @DigitalRobot 

 

Thank you for reaching out!

 

Unfortunately due to technical limitations this feature is not supported for Office365 connected inboxes

 

Thank you!

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Upvotes