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Cannot add email address to a contact
SOLVEJun 7, 2018 2:47 AM - edited Jun 7, 2018 2:48 AM
I have just started using Hubspot to try to integrate it into my business. I have initially successfully added a contact from my mobile phone, but somehow it had lost its email address. When I try to add the email using the web I get the error message:
GdprBlacklistedEmailException{"status":"error","message":"GdprBlacklistedEmailExceptionCannot update to GDPR blacklisted email.","correlationId":"xxx","requestId":"xxx"}
I have not comunnicated with the client from hubspot, so I don't know why his email is GDPR blacklisted. Any clues?
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Accepted Solutions
Jun 13, 2018 6:09 AM
Hey @mabasic, thank you for your patience as I followed up on this with our Support team. Here is what I was able to find out:
- At this time it’s not possible to recreate a contact after they have been subject to a GDPR-compliant delete in the app.
- The only way the contact can be added is if they themselves reconvert on a form.
- This would however create a new contact, it's previous history cannot be recovered / associated with the new record.
- If you are sure that this contact never requested to be deleted OR contacted, and you had prior consent to contact him, then you can send him an en email with a link to a form to opt back in.
Please note: As much as we'd love to help answer legal questions, we'll stick to what we know best: Inbound strategy and the HubSpot platform. In addition, while the features help to enable compliance, there's no one-size-fits all solution. Every circumstance is different. Ultimately, it's up to you and your team to determine what compliance looks like to your business.
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