Cannot Delete Contacts

SOLVE
DonalMooney
Member

There's actually two problems here. The first is finding at least one contact name following an import from a spreadsheet that did not contain that contact. The company was in the spreadsheet, the contact was not.

 

Secondly, since the whole import process was a mess, I wanted to delete the contacts and start again. But apparently I can't do that for some reason.

 

Greyed out delete button. Why?Greyed out delete button. Why?

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Accepted Solutions
sharonlicari
Solution
Community Manager

Thank you @Josh  for stepping in!

 

Hey @DonalMooney 

 

In order to delete those 25 contacts, it would be necessary to type in the 25 in the text field and the delete bottom will appear. 

 

Please let me know if you have any questions

 

Best

Sharon 


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2 Replies 2
Josh
Recognized Expert | Platinum Partner

Hi @DonalMooney,

 

If you go to your import screen and view the import logs, does it show a number of contacts that were successfully imported or do they appear as errors? If you did have successful new records, you should be able to hover and view the contacts that were imported.

 

As far as the delete issue, I'm not sure what might cause that. I could probably tell you more if we were to do a screen share. If you're interested, please feel free to book time to my calendar.

 

Josh




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Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

sharonlicari
Solution
Community Manager

Thank you @Josh  for stepping in!

 

Hey @DonalMooney 

 

In order to delete those 25 contacts, it would be necessary to type in the 25 in the text field and the delete bottom will appear. 

 

Please let me know if you have any questions

 

Best

Sharon 


¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


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