Cannot Create Account (Reset Account?)

[PolDiaz]

Hello Folks,

As simple as I believe it was to sign-up and create a contact with it's info... I have been unable to.  All options are grayed out.  I even went through the hazzle of trying to upload an excel template.

I was told it seems that the Admin has this option disabled.  But in my company of 5 persons, no one knows who the admin is.  I tried contactiong HubSpot on my boss's behalf and requested to reset the account so we cant start from scratch but it's been a week and gotten no response from HubSpot.  Anybody know of a workaround?

I mean we havent even been able to test the platform....

[JWingate2]

Hi @PolDiaz , 

If you go to Settings > Users & Team there should be someone set as Super Admin. If you need to contact HubSpot I would suggest calling - 1-888-482-7768 or you can get international numbers

[PolDiaz]

Thanks for the response.  

I went into that section, and like many others, I dont have access to that settings.

So it always circles to square one.  No one in our small company knowns who the admin or superadmin is.  I will try one more time to contact someone at tech support.  It's just very inconvenient that we wanted to test this platform out... and we are testing 2 others, and we can even get started here.

[JWingate2]

Hi @PolDiaz , 

I get the frustation, but this isn't a typical issue and if it does happen can be solved very quickly by tech support. The super admin should be the person who set the account up. 

[kennedyp · Accepted solution]

Thanks for the support here @JWingate2!

Hey @PolDiaz I was able to verify that there are 2 Super Admins on your account. With a free account, you won't have access to HubSpot Support, but as noted above, the person who set up the HubSpot account should be a Super Admin with permission to edit your access.