Can’t log into account

[JoshJJ1]

I got an email to say my HubSpot profile will be deleted in 7 days. When I try to login it accepts my login details and sends me a 2FA code but then get an error message “Can’t find an account matching those details. Contact your account administrator”. Can anyone help? Thanks 

[JoshJJ1]

Hi. When I click the link to fill out this form all I see is the following image. No form; 

[kvlschaefer]

Hi @JoshJJ1,

Thanks for the screenshot!

Can you confirm that you clicked "submit your information to the HubSpot support team through the form below " please? A form like this should open up within the same article. You should be able to fill it out and submit it.

If you're seeing otherwise, can you please record of video of what you're seeing on your end?

Thank you,

Kristen

 

[kvlschaefer]

Hi @JoshJJ1,

Thanks for reaching out to the Community!

I'm sorry to hear that you're running into an issue with logging into your account. 

A member of our Technical Support Team will be able to assist you with this matter 🙂

Can I ask you to please fill out this form here? I would recommend including all of these details in the form or linking to this community post so the team can get full context on this login issue.

Once the form is submitted, a member of the HubSpot Support Team will reach out to you.

Thanks,
Kristen