CRM

DBetteridge8
Member

Can't log in due to authentication code emails not being received

SOLVE

Hi Community

 

I'm using the free version of Hubspot. I can't log in to my primary user account as the authentication emails (access code) are not arriving. They are not being filtered out by our server either.

 

I have created a secondary user ID (seperate email) for just such an issue and have set up 2 factor authentication, but of course I can't access all the data and tasks for the primary account. I have since set up two factor authentication on the back up user account.

 

Any suggestions would be apprecited.

 

Thanks

 

Dominic

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1 Accepted solution
DianaGomez
Solution
Community Manager
Community Manager

Can't log in due to authentication code emails not being received

SOLVE

Hello @DBetteridge8,

 

Thank you for reaching out to the Community!

 

I have found a similar case and the response from @TomM2Email is received, verification code is not.

After reviewing that option, I believe you will be able to resolve this issue 😊

 

Best regards,

Diana


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¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

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4 Replies 4
DBetteridge8
Member

Can't log in due to authentication code emails not being received

SOLVE

@DianaGomez I have now managed to resolve this issue. Thank you fo your kind input.

 

Best regards

 

Dominic

DianaGomez
Solution
Community Manager
Community Manager

Can't log in due to authentication code emails not being received

SOLVE

Hello @DBetteridge8,

 

Thank you for reaching out to the Community!

 

I have found a similar case and the response from @TomM2Email is received, verification code is not.

After reviewing that option, I believe you will be able to resolve this issue 😊

 

Best regards,

Diana


¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Upvotes
DBetteridge8
Member

Can't log in due to authentication code emails not being received

SOLVE

Thank you @DianaGomez 

 

I am receiving email reminders for tasks, just not receiving the login code. It's really strange. I can't change anything on this account as I just can't access the platform.

 

I have created two users, both with Super Admin access. Can I grant two setep authentication for one user, from the the user's account? I think if I can set this up, it removes the need for these access codes.

 

Thanks

 

Dominic

0 Upvotes
DianaGomez
Community Manager
Community Manager

Can't log in due to authentication code emails not being received

SOLVE

Hi @DBetteridge8

 

Thank you for reaching out to the Community!

 

First, let's focus on seeing if it's possible with the steps mentioned in the solution of this thread. Could you please let me know if it works when you do it that way?

 

Thank you,

Diana


¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


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