Can't log in. Re-direct loop

[iwishiwasryan]

HELP! I can't log in. This is what happens after I enter my ID and log in. It is an endless loop. This video is not sped up. This is in Chrome. I am having a similar issue in IE (shrill) when trying to access certain tabs.

[Phil_Vallender · Accepted solution]

Hi @iwishiwasryan

Have you tried clearing your browsing cache? Doing this solves a lot of HubSpot page loading issues. 

Good luck.

[jennysowyrda]

Hi @Anonymous,

Have you tried the steps outlined in this article?

The more information, screenshots and details you can provide, the better the Community can assist!

Thank you,
Jenny

[jennysowyrda]

Hi @Anonymous,

If you have taken the steps in that article and still unable to log in, that resource includes a form at the bottom you can submit for further assistance. 

As login issues are best resolved in direct discussions, filling out the form will be your best step. 🙂 

Thank you,
Jenny

[jennysowyrda]

HI @Anonymous,

Thank you for your feedback, and I apologize for any confusion through the responses on the thread. 

Please know that my only intention is to help and solve your problems, never to cause confusion or further frustrations. If I can provide additional assistance for your question, please let me know. I do want to ensure you receive the help you need.

I also wanted to share this resource which walks through helpful information to provide when asking questions/experiencing issues. The more information and details you can share, the better the Community can assist. 

Thanks,
Jenny

[jennysowyrda]

Hey @iwishiwasryan, 

Are you still experiencing this issue? Did you try clearing your cache as Phil recommended? 

Thank you,

Jenny

[MarkusK]

Hello, I am experiencing the same issue, but not within the entiretxy of Hubspot. Only when I try to access the sales notifications. I have cleared the cache and cookies.

[jennysowyrda]

Hi @MarkusK, 

Can you confirm that third party cookies are enabled within your browser? Click here for instructions by browser for how to confirm this. 

Thank you,
Jenny

[MarkusK]

That did  the trick! Thank you very much for your kind help and have a nice day.

[iwishiwasryan]

I am no longer experiencing this issue. Clearing my cache resolved the issue. Thank you much for the follow up!