Can't import

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Colaborador ocasional

Hi

 

I have tried to import a contact list three times. After the second failed attempt I followed the help guide (https://knowledge.hubspot.com/articles/kcs_article/contacts/why-is-my-contact-import-failing-or-retu...). But it still doesn't upload.

 

I have added new contacts to the bottom of an existing list, but based on other posts I don't think this is causing the problem.

 

when I download the error messages I get this notification against most of the entries

Header (8) and row (5) sizes don't match

 

 

What does it mean? I get it against contacts I have added previously.

 

cheers

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Colaborador ocasional

Hi thanks for letting me know about your product. It is far too much for my humble needs Emoticono triste

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Colaborador destacado

@oohhhh try using Import2 Wizard as this can provide you better error reporting. It is 3rd party tool but it's free if you are uploading files up to 1,000 rows. Free version also comes with support, if you will run into any issues. Hope this helps.

 

disclaimer: I am with the Import2 team 

 

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