When you connect your outlook 365 inbox to HubSpot the connection can fail if your Microsoft 365 admin has restricted user consent for apps.
This happens because HubSpot needs permission to access your mailbox and calendar through Microsoft’s OAuth process and you don’t have rights to grant it. In order to fix this an admin should open the Azure portal, go to the Azure Active Directory - you’ll find it under enterprise applications and either allow users to consent to verified apps or manually grant admin consent for HS.
Once it has been approved users can connect their inboxes without further admin involvement. If admin approval isn’t possible, you can still connect manually through IMAP in HubSpot’s inbox settings, though calendar sync and meeting links won’t work. After the setup check the inbox connection status in HS.
When you connect your outlook 365 inbox to HubSpot the connection can fail if your Microsoft 365 admin has restricted user consent for apps.
This happens because HubSpot needs permission to access your mailbox and calendar through Microsoft’s OAuth process and you don’t have rights to grant it. In order to fix this an admin should open the Azure portal, go to the Azure Active Directory - you’ll find it under enterprise applications and either allow users to consent to verified apps or manually grant admin consent for HS.
Once it has been approved users can connect their inboxes without further admin involvement. If admin approval isn’t possible, you can still connect manually through IMAP in HubSpot’s inbox settings, though calendar sync and meeting links won’t work. After the setup check the inbox connection status in HS.
