Can't change branding

SOLVE
jroque
Member

I signup for the free CRM and want to update the branding, but it is not allowing me save the changes. Why?

0 Upvotes
2 Accepted solutions

Accepted Solutions
Lucila-Andimol
Solution
Key Advisor | Gold Partner

Hi there @jroque 

In the free version you should be able to upload your logo

and to define 4 main and secondary colors fo your brand.

Branding in Hubspot freeBranding in Hubspot free

If your are not being able to do is perhaps it's a temporary error (retry later - sorry)

or perhaps It's about user's acces. Check out that your are ADMIN USER!

 

 

------(ES)

Hola, @jroque

En la versión gratuita, debería poder cargar tu logotipo

y definir 4 colores principales y secundarios para tu marca.

HubSpot Free BrandingHubSpot Free Branding

 

Si no puedes hacerlo, quizás sea un error temporal (vuelve a intentarlo más tarde, lo siento)

o tal vez se trata del acceso del usuario. Comprueba que seas USUARIO ADMINISTRADOR!

Espero que esto sea útil.

Saludos

Lucila

View solution in original post

jroque
Solution
Member
I was able to fix it. The issue was that the company name was too big. After I corrected that, everything else I was able to change and safe.

View solution in original post

4 Replies 4
Lucila-Andimol
Solution
Key Advisor | Gold Partner

Hi there @jroque 

In the free version you should be able to upload your logo

and to define 4 main and secondary colors fo your brand.

Branding in Hubspot freeBranding in Hubspot free

If your are not being able to do is perhaps it's a temporary error (retry later - sorry)

or perhaps It's about user's acces. Check out that your are ADMIN USER!

 

 

------(ES)

Hola, @jroque

En la versión gratuita, debería poder cargar tu logotipo

y definir 4 colores principales y secundarios para tu marca.

HubSpot Free BrandingHubSpot Free Branding

 

Si no puedes hacerlo, quizás sea un error temporal (vuelve a intentarlo más tarde, lo siento)

o tal vez se trata del acceso del usuario. Comprueba que seas USUARIO ADMINISTRADOR!

Espero que esto sea útil.

Saludos

Lucila

View solution in original post

jroque
Member

No, it is not letting me

0 Upvotes
jennysowyrda
Community Manager

Thank you for the detailed information @Lucila-Andimol! 🙂 

 

@jroque, do you mind sharing specifics around what isn't updating/working for you when you try to update this information? 

 

The more screenshots, details and information you can share the better the Community can assist!

 

Thank you,
Jenny


We are excited to announce that the Community will be launching a weekly newsletter on November 2, 2020!
Sign up today!
0 Upvotes
jroque
Solution
Member
I was able to fix it. The issue was that the company name was too big. After I corrected that, everything else I was able to change and safe.

View solution in original post