Can't add a new company without a Domain

SOLVE
mfinch
Member

Apparently the developers at HubSpot decided to make the Domain a required field to add a new company in the latest update.  We work with a lot of startups that don't have Domains, so I can't enter a new company into our HubSpot system, not to mention our quoting system is tied to HubSpot, so I can't send the company without a domain a quote either.  

1 Accepted solution

Accepted Solutions
Josh
Solution
Recognized Expert | Platinum Partner

Hi @mfinch,

 

You can customize what will be required when creating new companies. 

 

When adding a new company you will be prompted with, "You can customize the properties your team sees here." Click that and then scroll down the page to the section that says, "Set the properties your team sees when creating companies". Click Manage.

 

Choose to "Start from Default". Here you can require the person to add only a company name vs domain name. This should solve your issue. 

 

Company-Requirements.PNG




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

View solution in original post

20 Replies 20
Josh
Solution
Recognized Expert | Platinum Partner

Hi @mfinch,

 

You can customize what will be required when creating new companies. 

 

When adding a new company you will be prompted with, "You can customize the properties your team sees here." Click that and then scroll down the page to the section that says, "Set the properties your team sees when creating companies". Click Manage.

 

Choose to "Start from Default". Here you can require the person to add only a company name vs domain name. This should solve your issue. 

 

Company-Requirements.PNG




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

View solution in original post

kapilnandakumar
Member

I don't think that is the answer to that.

The problem I think he is facing is the same as the one I am facing.

 

This is what happens:

 

If we add a Company and the "company domain name" field is not added,  the company won't show in the companies list, even if the "company domain name" field is a 'not-required' field.

 

0 Upvotes
gelflex-cc
Recognized Expert

@kapilnandakumar @mfinch @Josh Hi everyone. This account is HubSpot free.  I add companies every day without a domain name.  Check your settings.  I have gone as far as to hide the website so that is not being inputted either.  

0 Upvotes
kapilnandakumar
Member

We can add the company without the domain.

 

But can you view it on the companies list under the contact menu?

Search for a company which does not have the "company domain name" in the companies list under the contacts menu? 

If yes please do help us with the settings.

0 Upvotes
gelflex-cc
Recognized Expert

@kapilnandakumar Yes, I can.  I am attaching a pdf of a filter I used to pull up active companies without a domain name.  Also attached settings I am using.

 

Good luck.

 

company properties.pngno domain.png

 

 

0 Upvotes
kapilnandakumar
Member

Thank you. 

We need to ask the developers to make the 'company domain name' field an ignorant field.

Because what happens is, if we want to see all the companies for a certain period of time, the companies without the 'company domain name' cannot be seen without the filter.

And if you use the filter, then we only see the ones without the company domain names.

So inorder to know the total number of companies added we will have to add with and without the filter manually.

It is kind of annoying right.

HubSpotMaster
Key Advisor | Platinum Partner

Another issue if you don't have the company domain listed is HubSpot will not automatically associate the contacts with the same @companyname.com email address to the company which means you will have to associate your contacts manually. 

 

If there isn't a workaround I have created a naming convention for the @companyname.com that is meaningful to the company so you can still associate the contacts. 

 

Hope this helps,

 

Adam

gelflex-cc
Recognized Expert

@HubSpotMaster I am curious about your naming convention.  Can you explain?

 

My contacts often do not have emails that correspond to the domain name of the company. I manually matched contacts to companies from the initial import.  When adding new companies and contacts I associate them right away.  We use an office id as an identifying factor. This is used after the last name of the contact and at the end of the company name.  This way when there is a master company but separate accounts or people at multiple companies, there is the identifier to refer to.

0 Upvotes
kapilnandakumar
Member

The main problem that occurs is when we try to make reports for company metrics.

0 Upvotes
gelflex-cc
Recognized Expert

@kapilnandakumar 

I guess I am missing the point as I can add companies without a domain name everyday and seemingly do not have the issues you experience.  Where are you going for the report where you can not see all the companies and then need to use a filter to find the other companies? 

Are you requiring the company name to show through your company preferences?

0 Upvotes
kapilnandakumar
Member

We can build reports using the 'reports' option under the 'reports' menu.

 

In that if you try to build a report based on company metrics, the companies without the company domain name won't show in the count. 

0 Upvotes
gelflex-cc
Recognized Expert

Is your subscription paid or free?

0 Upvotes
kapilnandakumar
Member

paid

0 Upvotes
gelflex-cc
Recognized Expert

did you try submitting a ticket to obtain account level support?

0 Upvotes
Scoozy
Member

It says I have to pay. Do I have to pay to be able to add a company without a domain? This is going to mess me up if I use Hubspot for my website business. ???????????

gelflex-cc
Recognized Expert

@Scoozy I can certainly understand your frustration.  I add companies all the time without a domain. Can you send screenshots of exactly where this is happening? 

 

Please go back to the thread and see the note from @Josh .  

0 Upvotes
DColeman
Participant

I've read through the thread and am none the wiser! We're on the free edition. My understanding of what has been said is that you can add a company without a domain name, by customising the properties, but that then gives 2 issues: the automatic association using a new contact email address won't work and when creating lists. @Josh explained how to add a company w/o a domain name but the 2 issues potentially created by this still appear unanswered? Sorry if I've misunderstood.

I want to add a list of target companies for which we do not yet have contact names, domain addresses etc and update these as we go. Preferably using as much automation as possible.

0 Upvotes
Josh
Recognized Expert | Platinum Partner

Hi @DColeman,

 

Correct, if you add a company without a domain, automatic association won't occur. The system has know way of making the association without it. 

 

I'm not sure I fully understand the second issue as it relates to lists. Can you expand?

 

Josh 




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

DColeman
Participant

Thanks Josh, I've been reading a few threads and the list issue was something else sorry for confusion.

0 Upvotes
JordyWatts
Member

Hi Josh, 

I'm new to Hubspot and we're currently on the free version but looking to go to paid almost instantly as soon as we can confirm our setup will work. We're a company that deals with a lot of sports teams at the amateur level and therefore they do not have domain names for their clubs. We might have 4 separate domains from different contacts for a single club which will be a 'company', in an excel/csv file what will be the best way to set this up so that when it comes to importing it will recognise that these emails are associated with that club/company and not the domains of their work emails? Would you be able to walk me through the exact steps we would have to go through including any changes that we would have to make in Hubspot?

0 Upvotes