CRM

PaulSolomon
Member

Can not import company - not authorized

SOLVE

Hey guys and girls. I have a problem with the free sales CRM. I've cleaned up my contacts and companies lists (deleted everything) to start clean with some new fields. I'm trying to import the companies list, but I get the following error: 

 

Capture.PNG

 

I've checked my account and I am the Super Admin, so not sure where the problem is coming from. For contacts, the import button works. 

 

Thanks for the help. 

 

-Paul

1 Accepted solution
MFrankJohnson
Solution
Thought Leader

Can not import company - not authorized

SOLVE

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Help other HubSpot searchers find this post quickly by accepting the solution

 

Q: Can not import company - not authorized?

 

Short A: Confirmed behavior on Free and Sales Pro portals only. Marketing Pro and Marketing Enterprise portals exhibit no such behavior.

 

Longer A:

On hold with HubSpot Premium Support >20mins -- abandoned call. Updated this thread with all available info.

 

UPDATE 1947: Sales Pro portals appear nominal at this time.

UPDATE 1952: All portals appear nominal at this time. (root cause unknown)

UPDATE 2000: Abandoned premium support call.

 

 

Recommend logout/login and clear browser cache if problem persists.

 

No longer monitoring this thread

 

Help answer your question? If so, remember to accept this 'solution'.

 

Best,
Frank

#nlmtt 


hubspot-solutions-signature-mfrankjohnson-v03.png

www.MFrankJohnson.com

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com

View solution in original post

0 Upvotes
2 Replies 2
MFrankJohnson
Solution
Thought Leader

Can not import company - not authorized

SOLVE

_hubspot-button-accept-as-solution-gif-v00.gif

Help other HubSpot searchers find this post quickly by accepting the solution

 

Q: Can not import company - not authorized?

 

Short A: Confirmed behavior on Free and Sales Pro portals only. Marketing Pro and Marketing Enterprise portals exhibit no such behavior.

 

Longer A:

On hold with HubSpot Premium Support >20mins -- abandoned call. Updated this thread with all available info.

 

UPDATE 1947: Sales Pro portals appear nominal at this time.

UPDATE 1952: All portals appear nominal at this time. (root cause unknown)

UPDATE 2000: Abandoned premium support call.

 

 

Recommend logout/login and clear browser cache if problem persists.

 

No longer monitoring this thread

 

Help answer your question? If so, remember to accept this 'solution'.

 

Best,
Frank

#nlmtt 


hubspot-solutions-signature-mfrankjohnson-v03.png

www.MFrankJohnson.com

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com
0 Upvotes
jeffhaessler
Participant

Can not import company - not authorized

SOLVE

Was just about to post the same thing, which is happening to me also:  Screen Shot 2018-07-19 at 7.37.00 PM.png

0 Upvotes