Can not import company - not authorized

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Hey guys and girls. I have a problem with the free sales CRM. I've cleaned up my contacts and companies lists (deleted everything) to start clean with some new fields. I'm trying to import the companies list, but I get the following error: 

 

Capture.PNG

 

I've checked my account and I am the Super Admin, so not sure where the problem is coming from. For contacts, the import button works. 

 

Thanks for the help. 

 

-Paul

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Q: Can not import company - not authorized?

 

Short A: Confirmed behavior on Free and Sales Pro portals only. Marketing Pro and Marketing Enterprise portals exhibit no such behavior.

 

Longer A:

On hold with HubSpot Premium Support >20mins -- abandoned call. Updated this thread with all available info.

 

UPDATE 1947: Sales Pro portals appear nominal at this time.

UPDATE 1952: All portals appear nominal at this time. (root cause unknown)

UPDATE 2000: Abandoned premium support call.

 

 

Recommend logout/login and clear browser cache if problem persists.

 

No longer monitoring this thread

 

Help answer your question? If so, remember to accept this 'solution'.

 

Best,
Frank

#nlmtt 


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www.MFrankJohnson.com

 

Note: HubSpot is a constantly evolving platform. Please check the date of each post and view all solutions in that context.

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Hope that helps.

 

Be well,
Frank


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2 Replies 2
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Occasional Contributor

Was just about to post the same thing, which is happening to me also:  Screen Shot 2018-07-19 at 7.37.00 PM.png

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Help other HubSpot searchers find this post quickly by accepting the solution

 

Q: Can not import company - not authorized?

 

Short A: Confirmed behavior on Free and Sales Pro portals only. Marketing Pro and Marketing Enterprise portals exhibit no such behavior.

 

Longer A:

On hold with HubSpot Premium Support >20mins -- abandoned call. Updated this thread with all available info.

 

UPDATE 1947: Sales Pro portals appear nominal at this time.

UPDATE 1952: All portals appear nominal at this time. (root cause unknown)

UPDATE 2000: Abandoned premium support call.

 

 

Recommend logout/login and clear browser cache if problem persists.

 

No longer monitoring this thread

 

Help answer your question? If so, remember to accept this 'solution'.

 

Best,
Frank

#nlmtt 


hubspot-solutions-signature-mfrankjohnson-v03.png

www.MFrankJohnson.com

 

Note: HubSpot is a constantly evolving platform. Please check the date of each post and view all solutions in that context.

-- Visit

 

Hope that helps.

 

Be well,
Frank


Support • Web • Apps • Training

HubSpot's Hiring World-Wide!

View solution in original post

0 Upvotes