HI All, I am based in Au Using iphone 11 on Telstra and cannot get the caller ID to link to huibspot. I have read all the threads and changed every parameter I can think of in the way the number is entered in HS. Nothing is working, any suggestions?
Hi Pam, What is not happening on my iphone is that there is no Hubspot information shown, just the phone number.
I would like to see that it is the customers name and details when they call me, instead of just their phone number with no reference to Hubspot. Basically there seems to be no interaction in my phone between the incoming number and HS.
Thank you for providing more information, could you please confirm that the phone number values do not include any spaces or parentheses and must include the + country code and the area code, if applicable (e.g., +353871234567).
When a person calls you, the Caller ID will display the contact's first name, last name, and company name if the caller is in your HubSpot app, but not already in your phone's contact list. If you already saved the person in your phone's contact list, the information from your phone's contact list will be shown instead.