CRM

MartChris
Miembro

Call Logging is Greyed Out

Call logging appears greyed out for one of our users. Please help with how to resolve this.

 

Screenshot 2021-01-19 160844.jpg

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4 Respuestas 4
sharonlicari
Administrador de la comunidad
Administrador de la comunidad

Call Logging is Greyed Out

Hi @MartChris 

 

Welcome to the Community!

 

In order to investigate this could you please provide the following information:

 

- if you hover the call button do you see any error message?

- could you please make sure the user who is having this issue has the correct access?

- could you please make sure the user is the owner of the contact?

 

If all the above is correct, then can you please advise the user to try the following:

 

 

  • Can he/she try logging into your HubSpot account using a private browser session/new incognito window. If he/she is able to see the button in orange in this environment then it's likely a caching issue. You will then need to clear his/her cache following this article then log out and log back in.
  • If that does not work, can he/she have to try to check from a different browser to see if this is browser-specific?
  • Certain extensions have been known to directly impact some of the tools within HubSpot. I would recommend disabling browser extensions one by one to see if any of them are causing a backend conflict. Could she/he please disable her/his extensions? You can find here how to do this.

Thanks

Sharon

 


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EVO215
Participante

Call Logging is Greyed Out

Hello, 
I found another Community post about gray meeting/log buttons. But, this post looks more like my issue. I didn't have any luck on different browsers, turning off extensions, etc.  See my screenshots. 
Thanks.
Eric

EVO215_0-1644535232429.pngEVO215_1-1644535239339.png

 



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TiphaineCuisset
Administrador de la comunidad
Administrador de la comunidad

Call Logging is Greyed Out

Hi @EVO215 

 

Thank you for reaching out. 

 

This does look strange. I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this. 

 

Thank you!

Best

Tiphaine


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EVO215
Participante

Call Logging is Greyed Out

I checked with Hubspot Technical Support and it seems like it was a permissions issue. 
I was Super Admin permissions.  But, I noticed that I was missing 'Service' permissions compared to my peers who didn't have an issue and had Service, Contacts, Reports, and Sales Professional permissions. 
That said, I was given 

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