In case anyone finds this is the future, it looks to me that this was caused by a specific permission issue: Go to the user's permissions
Click 'CRM Tools' on the left hand side
The firset option is labled 'Communicate'
Set it to 'All records'
You probebly need to wait a few minutes, and maybe logout and back in, but he greyed out buttons will then enable.
Out of interest, the description of the 'Communicate' permission is: "Send emails, log calls, schedule meetings, enroll contacts in sequences, and use the mobile app to interact with records. This permission is needed to edit notes or tasks on records and associate notes with other records."
In order to investigate this could you please provide the following information:
- if you hover the call button do you see any error message?
- could you please make sure the user who is having this issue has the correct access?
- could you please make sure the user is the owner of the contact?
If all the above is correct, then can you please advise the user to try the following:
Can he/she try logging into your HubSpot account using a private browser session/new incognito window. If he/she is able to see the button in orange in this environment then it's likely a caching issue. You will then need to clear his/her cache following this article then log out and log back in.
If that does not work, can he/she have to try to check from a different browser to see if this is browser-specific?
Certain extensions have been known to directly impact some of the tools within HubSpot. I would recommend disabling browser extensions one by one to see if any of them are causing a backend conflict. Could she/he please disable her/his extensions? You can find here how to do this.
This does look strange. I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this.
I checked with Hubspot Technical Support and it seems like it was a permissions issue. I was Super Admin permissions. But, I noticed that I was missing 'Service' permissions compared to my peers who didn't have an issue and had Service, Contacts, Reports, and Sales Professional permissions. That said, I was given