The CSAT range is from 1-7, this should be editable to ranges that most people are used to. This one is a hard one for a customer to guess what is appropriate.
I suppose you are talking about customer effort score survey and not CSAT survey because CSAT survey has just 3 options that are unhappy, neutral and happy.
Secondly, in the CES survey it is written in the surrey that 1 means strongly disagree and 7 means strongly agree
Else, you can also create custom surveys according to your need in hubspot.
I suppose you are talking about customer effort score survey and not CSAT survey because CSAT survey has just 3 options that are unhappy, neutral and happy.
Secondly, in the CES survey it is written in the surrey that 1 means strongly disagree and 7 means strongly agree
Else, you can also create custom surveys according to your need in hubspot.