CRM pushes notifications when I view email sent to a client

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Regular Contributor

After I send an email to a customer from inside HubSpot, their replies come back to my normal inbox in my email client. Every time I view their replies, HubSpot seems to think the customer opened the email and pushes a notification.

 

Any way to restrict notifications to when the recipient opens the email, not the sender?

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HubSpot Moderator

Hi @confidentmac .  Are you using Outlook as your email client? If so, please follow the isntructions here to stop HubSpot self-open notifications.

 

Thank you,

Ed Justen


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Regular Contributor

I use Mail on macOS and iOS. Do you have a solution for me? I just tested by opening the email thread on iPhone and got the notification.

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